Tickets

Build support panels, forms, staff workflows, and transcripts.

Create a panel

Use the dashboard Tickets page or the Discord editor. A panel has buttons or a dropdown; its options describe why a member wants to open a ticket.

,ticket configure
,ticket list

Publish and route

Choose a publish channel, an open-ticket category, and support roles. Dashboard posts are processed by the bot and can update an existing message.

Tickets are private text channels with member and staff permission overwrites. Configure the category and roles before publishing a usable panel.

,ticket send support #support

Forms and access

Reusable dashboard forms support up to five short or long text questions, required answers, placeholders, and length limits. Attach a form to a panel option. Member and role blacklist entries prevent opening tickets.

Staff workflow

Claim tickets, add or remove participants, close or reopen channels, and generate transcripts. Saved replies can be sent from the dashboard or with ticket reply.

,ticket claim
,ticket reply billing-help
,ticket close Resolved

Lifecycle settings

Configure per-member limits, pinned controls, claiming, channel names and padding, overflow and closed categories, deletion delays, and event logs. Zero seconds in the dashboard retains a closed channel. Activity history begins after event tracking is deployed.

Ticket variables

Use these variables in ticket panel messages, greetings, and other ticket templates. The bot fills them in when it sends the message.

Guild

Variable	Description
{guild}	Server name
{guild.name}	Server name
{guild.id}	Server ID
{guild.icon}	Server icon URL

Channel

Variable	Description
{channel}	Channel mention
{channel.id}	Channel ID
{channel.name}	Channel name

Ticket

Variable	Description
{ticket.id}	Ticket ID
{ticket.number}	Ticket number
{ticket.channel}	Ticket channel mention
{ticket.author}	Ticket creator
{ticket.author.mention}	Ticket creator mention
{ticket.author.id}	Ticket creator ID
{ticket.option}	Selected ticket option
{ticket.option.label}	Selected ticket option label
{ticket.option.key}	Selected ticket option key
{ticket.claimer}	User currently claiming the ticket
{ticket.claimer.mention}	Claimer mention

Panel

Variable	Description
{panel.id}	Panel ID
{panel.name}	Panel name

Form Variables

Every form question automatically creates a variable. A question with the variable name reason is available as {form.reason}. Use {form.<variable_name>} for any answer, replacing <variable_name> with the configured question key.

Variable	Description
{form.reason}	User’s reason for opening the ticket
{form.email}	Email field
{form.username}	Username field
{form.discord}	Discord field
{form.version}	Version field
{form.additional}	Additional information
{form.<variable_name>}	Any form answer — replace <variable_name> with the question’s variable name
{form.issue}	Answer for a question with the variable name issue
{form.steps_to_reproduce}	Answer for a question with the variable name steps_to_reproduce
{form.anything_else}	Answer for a question with the variable name anything_else

For example, the question keys issue, steps_to_reproduce, and anything_else become {form.issue}, {form.steps_to_reproduce}, and {form.anything_else} in your template.

Command reference

Examples use the default comma prefix. Required inputs use angle brackets; optional inputs use square brackets. Each command notes whether it is also registered in Discord’s slash menu.

,ticket

Configure and manage tickets.

Aliases: ,tickets, ,tix.

This command is also registered in Discord’s slash menu. Select the command there to fill in named inputs.

ticket configure

Open the interactive ticket editor.

Prefix syntax

,ticket configure

ticket send

Send a saved panel.

Prefix syntax

,ticket send <panel> [channel]

Parameter	Required	Description
panel	Yes	Panel name or ID
channel	No	Channel override

ticket list

List ticket panels.

Prefix syntax

,ticket list

ticket add

Add a user to this ticket.

Prefix syntax

,ticket add <user>

Parameter	Required	Description
user	Yes	User

ticket remove

Remove a user from this ticket.

Prefix syntax

,ticket remove <user>

Parameter	Required	Description
user	Yes	User

ticket claim

Claim this ticket.

Prefix syntax

,ticket claim

ticket close

Close this ticket.

Prefix syntax

,ticket close [reason]

Parameter	Required	Description
reason	No	Reason

ticket reopen

Reopen this ticket.

Prefix syntax

,ticket reopen

ticket delete

Delete this ticket channel.

Prefix syntax

,ticket delete

ticket transcript

Generate a transcript.

Prefix syntax

,ticket transcript

ticket reply

Send a saved reply in this ticket.

Prefix syntax

,ticket reply <name>

Parameter	Required	Description
name	Yes	Saved reply name

ticket info

View ticket information.

Prefix syntax

,ticket info

,ticket-create

Open the live ticket-panel editor.

Aliases: ,ticketpanel, ,tickets-create.

This command is also registered in Discord’s slash menu. Select the command there to fill in named inputs.

ticket-create

Open the live ticket-panel editor.

Prefix syntax

,ticket-create